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[Product Related Questions]

Q: What exactly is in your cheatcerts exam prep?

A: Our cheatcerts exam prep simulate the questions in the actual exam and have the most accurate answers. Using this cheatcerts exam prep will aid you in preparing for the questions asked in the exam.

Q: Are the questions and answers in your cheatcerts exam prep relevant to the exam?

A: Absolutely. If they weren't, they would not come with a 100% satisfaction guarantee. Furthermore, our answers have been thoroughly researched by certified experts in the IT industry.

Q: Can I pass an exam with CheatCerts Q&A only?

A: Of course. However, we recommend that you use one extra source, such as the CheatCerts Study Guides, to provide the theoretical background and the practical hands-on experience.

Q: How are your cheatcerts exams different from your competitors?

A: There are many unique advantages to cheatcerts exam prep. Our cheatcerts exams are not glorified braindumps like our competitors try to sell you, which often have incorrect answers or questions you will not even see on the official exam. We provide 24x7 technology support. In addition to these reasons, there are many others, including our 100% pass guarantee, verified correct answers, strict privacy policy, and low prices. Our competitors offer none of these valuable features. You can be confident that when you buy from cheatcerts.com, you are buying from the industry's #1 source for guaranteed certification at a low price.

Q: What is the quality of the CheatCerts products?

A: Our goal is the have at least 99% exam coverage and at least 99% accuracy.

Q: How is the quality of the CheatCerts products achieved?

A: CheatCerts experts, including MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers. We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.

Q: Do all your exam prep include explanations?

A: No. Our goal is to provide explanations to all our exam questions. There are still some exam prep without explanations for answers.

Q: What does your exam prep with explanations entail?

A: Our exam prep with explanations contains simulated exam questions with the most accurate answers. Each answer is thoroughly explained, including the incorrect answers. With our guides you should be able to pass the certification exam at your first attempt. More information can be found on our products page.

Q: How can I detect if a product has explanations or not before I make the purchase?

A: Please contact our technical department via E-mail.

Q: Your products sound interesting, but I'd like to try before I buy. Do you have any demos?

A: Yes we do. On our samples page you will find examples of our Practice exams. There are samples of two exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail us and state which sample you would like to receive.

Q: I want a sample of another CheatCerts product. Is this possible?

A: Yes, we can provide samples of all our products. Just mail your sample request to us and you will reveive any sample you want promptly.

Q: Are your cheatcerts exam prep updates free? If so, how often are they updated?

A: Yes. All of our cheatcerts exam prep come with updates that are free for a period of 1 Year after your initial purchase. We continuously review and update our cheatcerts exams as the certification vendors often change the skills that they test in the exams. In this way we ensure that our are current, relevant and of advantage to our customers.

Q: Are there products that have more than 1 Year of free updates?

A: There are 3 years bundles. Contact us for more information.

Q: Is it possible to extend the update period of an expired product?

A: Expired products can be repurchased at 50% discount by contacting us.

Q: How often are your products updated?

A: Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams.

Q: How do I receive my updates?

A: We'll send the updated version to you via E-mail.

Q: In what format are your cheatcerts exams and do I need any other program to open them?

A: All our cheatcerts exams are available as .pdf documents. You will need the latest version Acrobat Reader to view them. The latest version of Acrobat Reader, version 9.0, can be downloaded for free from Adobe.

Q: What exactly is in your cheatcerts Study Guides (Keypoints and Concepts)?

A: You are going to be faced with unique challenges in your career, challenges that other Certification professionals have already beaten. Here is your chance to use the road map of those who have gone before you - use the combined knowledge and experiences to prepare yourself for your Exam and fully comprehend the how and why of daily IT solutions.
Written by veteran industry experts, our state of the art keypoints ensure that you understand all of the concepts necessary for taking a certification exam. These keypoints are accompanied by LABs and practical exercises that are required to help you prepare for the challenges of the IT industry. After certification you will feel proud of your accomplishment and will gain the respect you deserve. These keypoints are prepared in accordance with the guidelines established by the respective vendors and provide you with a means of getting some hands-on experience.
Key Features of our quality Study Guides:
* Simplified English and concise details.
* Exam objectives - as described by vendors for their certification requirements.
* LABs at the end to provide you with practical experience.
* Plain English explanations provide better understanding of tough and complex concepts.
* Common problems faced by new-comers to the IT world.

Q: Who should buy Our cheatcerts Study Guides (Keypoints and Concepts)?

A: If you are working around the clock and trying to save time to gain the certifications to improve your marketing value.
If you have no study time or you have many books but can't study them because of their sheer volume.
If you aren't a bookworm but need to study concise information, OR you are a bookworm you will definitely use our keypoints for a pocket reference.
If you have practical experience in your respective field but need the certification to gain respect, promotion, and pay.

Q: What are the system requirements to use the CheatCerts products?

A: At the moment there are several requirements:

1. You need a Windows operating system
2. You need have the right to install a program in Windows
3. Your computer must be able to access the Internet
4. You need to install the Adobe Acrobat Reader 7.0 or higher version

We are planning to provide our products for Mac and Linux operating systems in the future, but at the moment Windows is a requirement.


[Purchasing Questions]

Q: How do I pay for the products?

A: There are currently three ways to pay. Most customers use online payment with credit card. If no credit card is available Bank Wire or Western Union Money Transfer can also be used.

Online using credit card. This is the most frequent payment method. It is fast. The purchased products will immediately be available for download. There is no extra charge.
Bank wire. We only accept bank wire for larger purchases, typically at least 5 products. There will be some delay, typically between 3 and 8 days for the bank wire to come through. If you are interested in bank wire payment, please contact us for further instructions.
Western Union. We accept Western Union Money Transfer for any purchase. They payment is very quick, typically within 5 minutes. You will have the products available within some hours after the money transfer. Use the www.westernunion.com site to locate a office close to you (Find Agent Location). If you are interested in Western Union payment, please contact us for further instructions.

Q: I am hesitant about using my Credit Card online. Will my Credit Card Information be secure if I place an order at you site?

A: Absolutely. Security of our customers' confidential information is of utmost importance to us. We therefore use a trusted third party vendor, Paypal.com, an internationally renowned Credit Card Processing Company which uses the strongest level of SSL encryption possible(128-bit SSL). Hence, you may stop worrying about three things:
1. Your credit card details are not provided to Cheatcerts.com.
2. You may not worry about sending your credit card details over the insecured Internet lines.
3. Your information will not be sold or leased to any individual or company. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you will ever be stored anywhere on our server.

Q: I am absolutely sure I entered the correct credit card information, and still the system does not accept it. What should I do?

A:
We have used several different credit card processer's companies. Each Credit Card Processor has different methods of checking the validity of the Credit Card. We have noticed that some that are approved by one Credit Card are not approved by others, and vice versa. If you are unlucky your credit card will not be approved by our current Credit Card processor.

You can try another card or use an alternative payment method. There are two alternative methods of payments:

Payment through Bank Wire.
Payment through Western Union Money Transfer. Please, contact us for further instructions.

Q: I do not have any credit card. Can I purchase CheatCerts products?

A:
Yes, We accepts Bank Wire and Western Union. Contact us for further instructions on how to purchase with Bank Wire or Western Union Money Transfer.

Q: The purchase went through succesfully, and I received an order confirmation e-mail. Still the purchased products do not show up in my E-mail account. What is wrong?

A:
The order is manually reviewed. You should have your products available within 24 hours. If more than 24 hours has passed then contact us.

Q: Do I receive a sales receipt?

A:
Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is the sales receipt.

Q: What is the ordering process?

A: The ordering process is classified into the following steps:
1. First, you can visit our various product listings and add the exams that you want to purchase to your shopping cart.
2. Once you have finished adding products to your shopping cart, you may click the remove button if you do not desire to purchase any certain product.
3. You may also wish to check the latest shopping cart by clicking the "Update" button.
4. Once you are certain about the products that you want to buy & have them all in your shopping cart, simply click on "Submit Order Now" button.
5. You will now be taken to a 128-bit SSL secured web page of our payment gateway.
6. Here, you will have to provide your personal details and credit card details.
7. Once you have filled up the form here, click on the "Submit" button. You can check the billing informations you filled. Just click on the "Submit" button in order to complete the order finally.
8. If your order is authorized successfully, your credit card will be charged and you will be given a Transaction ID. Please note this Transaction ID carefully or print this page as a copy.
9. Our payment gateway will automatically send a payment receipt upon successful authorization to your Mailbox.
10. After your order has been approved(just a few hours later, not more than 24 hours), Cheatcerts will send the product or download instructions to your Mailbox.

Q: Do you offer certification packs at discounted prices?

A: Absolutely. In our quest to provide you with the most affordable IT training packages, we have created special Cheatcerts packs for most of the certifications that we have on offer. Just click on the link to the special Cheatcerts bundle that you are interested in below:

MCSE Bundle
MCSA Bundle
MCDBA Bundle
MCSD Bundle
MCSE Core Bundle
CCNP Bundle
CIW Admin Bundle
Oracle9i Bundle

Q: Which types of bundles do CheatCerts offer?

A: CheatCerts has four different types of bundles

* Ordinary bundles containing around 2 to 12 products. Examples are: MCSE 2000 Core; MCSE 2003 Core, MCSA, MCDBA, CCNP
* Unlimited bundles. Bundles such as unlimited Cisco access. These bundles have no expiration date.
* The buy 5 and get one for free bundle.
* Special customized bundles.

If you intend to make a larger purchase and it does not fit the Ordinary bundles, contact us. They will give you a special price for the purchase.

Where can I find the ordinary bundles?
From the Products page find the correct vendor, such as Microsoft, then scroll down to the last products. The bundles are listed last.

Q: How do I use the buy 3 and get one for free bundle?

A:
1. Buy at least 3 products in a single purchase.
2. Mail receipt of the purchase, your transaction ID, and select the free exam to us The free exam should have a value not higher than the average price of the 3 purchased products.
3. Support will send the free exam to your registered E-mail account.


[Terms and Conditions]

Q: How do I return the products I have purchased?

A: As all products are delivered in digital format it is not necessary to return the goods.

Q: How do I cancel a purchase or ask for a refund?

A: Contact us.

Q: How long does it take for you to respond to my emails?

A: Most emails are answered within 1-2 hours. All emails are answered within 12 hours.

Q: Do you share your customer information database with any third parties?

A: At CheatCerts we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mail list.


[Troubleshooting]

Q: I've purchased one of your cheatcerts exam prep but I can't open it! What should I do?

A: All our cheatcerts are PDF documents. You will need the latest version of Acrobat Reader to open them. Acrobat Reader is free and can be downloaded at Adobe. If you need any more help with opening any of our cheatcerts study guides email us.

Q: When I try to open the cheatcerts study guides that I bought, I get an error message that states: "There was an error opening this document. The viewer cannot decrypt the document". Is there something wrong with this particular file?

A: This error message is displayed when you use an older version of Acrobat Reader to open a document that has been encoded with the latest version of Adobe Acrobat. All of our cheatcerts exams are encoded with the latest version of Adobe Acrobat. Some of the older versions of Acrobat Reader are not compatible with the new features in the latest version of Adobe Acrobat. You must download Adobe Acrobat Reader 8.0 to open our cheatcerts. You can download a free version Adobe Acrobat Reader 8.0 from Adobe.


[General Questions]

Q: Can I purchase products in bulk and save money?

A: You can purchase many of the CheatCerts products in CheatCerts Bundles: grouped items that work together to meet your certification goals. Our bundles have been arranged by our sales and training experts to not only deliver to you the training you need to succeed, but at a price that will make your accountant happy. If you are seeking multiple copies of the same exam or product, or if you are a business or corporation seeking a high volume or frequency discount, you have the ability to open a CheatCerts Reseller or Site Licensing account.

Q: I have find an incorrect answer in a Questions and Answers product. What should I do?

A: CheatCerts is interested in all information that can improve our products. We will grant credits to members that help you improve our products. Send an e-mail to us and include

A. Your Transaction ID
B. Exam code
C. Version number
D. Page number
E. Question number
F. Your suggested answer, and if possible an argument why your answer is preferred.

Q: Why do not all of your exam prep have all explanations?

A: For some less popular products we have not find writers able to provide explanations. If you are interested in helping us out with comments and explanations contact us. Information increasing the quality of our products will be granted with credits.

Q: Is there a contact address through which I can contact you for some more information about your cheatcerts exam prep?

A: Yes, just email us and we will respond to all your queries without delay.


[Cert Industry]

Q: What is certification?

A: The certification is a computer networking and computer technician qualification that proves that you have learned certain skills pertinent to the computer industry. More information about some of these certification exams can be found on the related links below.

Microsoft Certified System Administrator (MCSA)
Microsoft Certified System Engineer (MCSE)
Microsoft Certified Database Administrator (MCDBA)
Microsoft Certified Applied Developer (MCAD)
Microsoft Certified Solution Developer (MCSD)
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)
Certified Internet Webmaster Associate (CIW ASSOCIATE)

Q: I am interested in certification. What should I do? I don't want to spend too much money.

A: The most cost-effective way to obtain certifications is to study at home. The problem is to get the best and most accurate information. We would suggest that you for each certification use the following:

1. One Keypoints guide including Concepts and Labs. CheatCerts provide Keypoint guides for some exams: 70-290, 70-291, 70-293, 70-294, CCNA, CCNP, CCIE... They are priced at $29.00 when purchased individually with lower pricing in Value Packs.
2. Questions and Answers. After studying this product you will be ready to pass the test. Most Questions and Answers are priced at $79.00. Included in the Questions and Answers are Document that you can download, view, and print on your local PC.

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"Don't even attempt a Cisco exam without Cheatcerts. I could have never EVER done it without mine."
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